Mayur Jain is a seasoned professional with over 17 years of experience in customer success and management. Currently serving as Senior Director of Customer Success at GEP Worldwide since September 2017, Mayur previously held various leadership roles at Zycus Inc from August 2006 to August 2017, including Director of Customer Success, where strategic management of Customer Success Managers led to 100% new revenue growth and a 95% retention rate. Mayur's robust background in driving revenue expansion, coupled with a proven track record of exceeding revenue targets and enhancing customer satisfaction, has been instrumental in fostering relationships with high-profile clients such as GE and 3M. Mayur holds an MBA in Marketing and Information Technology from Balaji Institute of Management and Human Resource Development and a Bachelor of Commerce from University of Rajasthan.
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