Nicky Kumar is an accomplished Customer Success Manager with extensive experience managing client portfolios, driving retention, and enhancing portfolio value through upselling and renewals. Currently at GEP Worldwide since August 2022, Nicky manages a client portfolio of USD 3.5 million, achieving a 94% retention rate and collaborating effectively with cross-functional teams to deliver solutions. Previous roles include positions at ICOG and Skilldom Learning Solutions, where responsibilities encompassed sales promotion, client onboarding, and business development. Nicky also has experience in senior management and fraud prevention at J.P. Morgan, alongside operational management at Subway® Australia. Nicky holds an MBA in Human Resources Management from the Welingkar Institute of Management and a Bachelor's degree from Fergusson College.
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