Jonathan Plahn

Jonathan Plahn has a diverse work experience that spans various roles and industries. Jonathan is currently working as an Information Technology (IT) Associate at Gertens since December 2021.

Before joining Gertens, Jonathan served in the Army National Guard from 2001 to 2022. Their roles in the Army include Signal Support Specialist, Information Management Officer, and Senior Instructor. In these positions, they were responsible for planning and coordinating the fielding of electronic jamming equipment, managing equipment inventory, conducting training programs, and ensuring mission readiness.

Jonathan also worked as an Inside Service Engineer at Element Technologies, LLC from January 2016 to July 2018. Jonathan provided technology outsourcing services to small and mid-size businesses, demonstrating a passion for customer service and technology leadership.

Jonathan gained experience in Tier II technical support as a Technical Support Analyst at Thomson Reuters in 2015. Jonathan documented day-to-day issues, participated in strategic planning discussions, and installed and maintained company-developed software.

Prior to their role at Thomson Reuters, Jonathan was a Tier I Service Desk Technician at Smith Micro Technologies in 2014. Jonathan developed procedures manuals, supported end users, repaired desktop and laptop systems, and conducted service calls to customers.

Before joining Smith Micro Technologies, Jonathan worked at Donaldson Corporation as a Tier I Service Desk & Hardware Technician from 2012 to 2014. Jonathan developed procedures manuals, provided end user support, and resolved technical problems.

In 2011, Jonathan worked as a Tier I Service Desk Technician at Smith Micro Technologies. Jonathan oversaw computer systems, supported a large number of users, answered inquiries, and performed hardware and software installations and repairs.

Jonathan began their career as an Administrative Assistant at SofTec Solutions from 2007 to 2009, where they provided administrative support. Prior to that, they held the same role at BUSINESS PLUS CORPORATION from 2004 to 2005.

Overall, Jonathan Plahn's work experience showcases their expertise in IT, customer service, technical support, and leadership roles.

Jonathan Plahn attended Century College from 2010 to 2012 where they obtained an Associate of Applied Science (AAS) degree in Information Telecommunications & Technology.