Laurie Defoy is a seasoned professional in client success and account management with extensive experience in managing multi-million dollar portfolios, particularly in the SaaS industry. Currently a Team Lead for Client Success at Maple, Laurie is responsible for overseeing a team, maintaining strategic client relationships, and driving growth and retention. Previously, Laurie's roles at TELUS Health and BenchSci involved managing Fortune 100 and 500 accounts, focusing on client needs and delivering tailored solutions to enhance satisfaction and loyalty. With a background that includes consulting for Fortune 500 companies and leading project management initiatives, Laurie also holds a specialization in Leadership and Management from Harvard Business School and is pursuing further education in Business Process Management at the University of Toronto.
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