Kaori Itami

Kaori Itami possesses extensive experience in the hospitality and customer service sectors, currently serving as a Workplace Experience Specialist at wefox since July 2022. Previously, Kaori worked at Klarna in fraud detection and as an Office Services Specialist from June 2020 to June 2022. At Waldorf Astoria Berlin, from September 2018 to June 2020, Kaori served as a Personal Concierge and Guest Relations Agent. Additional experience includes roles as a Guest Service Agent at Hampton and a Front Office & Customer Service Trainer at Cushman & Wakefield Greater China. Kaori began the career as an Assistant Sales Manager at Shanghai Jialong Trading Co. Ltd and worked as a Guest Relations Officer at Shangri-La Hotels and Resorts. Educational credentials include a degree from Fudan University, a Flight Attendant Diploma from the Tourism Training Institute in Vancouver, and an Advanced English Certificate from the American Language Program in New York.