Lisa Pilon is a Senior Workforce Business Analyst at Getty Images, where responsibilities include analysis, forecasting, and scheduling for the Global Service Operations Team, alongside managing Calabrio software and transitioning to a 24x7 operational model. Prior experience includes a senior coordination role at WestJet, overseeing a large contact center with diverse queues and managing scheduling for 700 agents, along with earlier positions in operations and customer service. Lisa began a career in the travel industry as a Travel Agent and Tour Escort at the Alberta Motor Association, focusing on training and process documentation. Lisa holds a Diploma in Travel and Tourism from Career College.
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