Olivier B.

Olivier B. currently serves as a Customer Success Manager Analyst at Weave, focusing on customer retention and experience enhancement. Responsibilities include developing personalized solutions to reduce churn, collaborating across various departments, presenting data to stakeholders, and managing customer accounts. Prior experience at Apple spans multiple roles, including Genius, iOS and iPadOS Software QA Engineer, Technical Expert, and Technical Specialist, showcasing a strong background in technical support, training, and customer service. Olivier also worked at Tesla as a Vehicle Support Specialist and held several positions at Microsoft, including Business Expert, Services Advisor, and Product Advisor/Visual Merchandising Lead, where skills in sales, customer relations, and team leadership were demonstrated.