Alessia Giomo

Alessia Giomo is a Senior Quality Assurance Specialist at GetYourGuide, with a focus on maintaining consistency in customer care across teams and enhancing customer support through coaching and data analysis. Prior experience includes roles as a Quality Assurance Specialist and Customer Care Coordinator, along with extensive background in hospitality and translation services, having worked in various capacities at Radisson Blu Royal Hotel and as a Freelance Translator. Educational credentials include an MBA in Business Management from Haaga-Helia University of Applied Sciences and a Master's degree in Translation from Università degli Studi di Trieste, complemented by language and human resource management courses.