Maria Potapczuk

Maria Potapczuk has a diverse work experience spanning several companies and roles. Their most recent position is as a Partner Engagement Team Leader at GetYourGuide since October 2021. Prior to that, they worked as a User Experience Design Student at CareerFoundry from September 2020 to March 2021. In this role, they were responsible for creating an app and conducted various tasks such as competitive analysis, user research, creating personas, wireframes, and conducting usability testing.

Before their time at CareerFoundry, Maria worked at Booking.com from 2014 to 2020. Maria held various leadership positions including Partner Service Team Lead and Customer Service Partner Team Leader. In these roles, they led multinational teams, drove performance, coached team members, recruited and onboarded new employees, and focused on customer satisfaction.

Maria's earlier work experience includes a role as an Accommodation Service Executive at Booking.com, where they built and maintained relationships with hotel partners and resolved customer complaints. Maria also has experience as an ESL/Business English Teacher at Discovery School, where they taught groups and individual students, prepared them for certifications and exams, and focused on business English.

Maria Potapczuk obtained their Master of Arts degree in American/United States Studies/Civilization from Uniwersytet Marii Curie-Skłodowskiej w Lublinie, where they studied from 2005 to 2010. Maria later pursued postgraduate studies in Human Resources Management/Personnel Administration, General at Katolicki Uniwersytet Lubelski Jana Pawła II from 2012 to 2013. Additionally, Maria Potapczuk completed a program in collaboration with Chicago Institute Kent College of Law at Katolicki Uniwersytet Lubelski Jana Pawła II, focusing on American/U.S. Law/Legal Studies/Jurisprudence, from 2008 to 2010.

In terms of recent certifications, Maria Potapczuk obtained various certifications on LinkedIn, including "Diversity and Inclusion in a Global Enterprise" from July 2021, "UX Design" from September 2020, "Become an HR Business Partner" from May 2020, "Communicating with Empathy" from May 2020, "Connecting with Executives" from May 2020, "Employer Branding to Attract Talent" from May 2020, "HR as a Business Partner" from May 2020, "Human Resources Foundations" from May 2020, "Human Resources in the On-Demand Economy" from May 2020, "Human Resources: Managing Employee Problems" from May 2020, "Human Resources: Running Company Onboarding" from May 2020, "Organization Design" from May 2020, "Talent Management" from May 2020, and "Understanding Business" from May 2020.