Meg Telson

Meg Telson has a diverse work experience that spans multiple industries. Meg is currently working at GetYourGuide as the Head of People Operations since August 2022. Prior to this role, they held the position of Head of In-House Care Operations at GetYourGuide from January 2018 to July 2022. In this role, they were responsible for managing strategy, operations, and budgeting for a multi-lingual customer service team. Meg focused on values-driven people and performance management to drive a global customer care strategy.

Before joining GetYourGuide, Meg worked at GetYourGuide as a Customer Service Team Lead from an unknown start date to 2017. During this time, they provided support for customers and tour suppliers, managed bookings on behalf of 3rd-party suppliers, and led the training for new hires. Meg also held the role of Customer Support Representative at GetYourGuide, where they were responsible for providing support through various channels and improving customer experience.

Meg also has experience in fraud prevention, having worked as a Fraud Specialist at GetYourGuide, where they manually reviewed payments, monitored chargebacks, flagged high-risk users, and performed checks on high-risk products.

Earlier in their career, Meg worked at Etsy as a Customer Support/Trust & Safety Representative, at ALM Media as a Data Entry Specialist, at Human Rights Watch as a Publications Specialist, and at Tribeca Film Festival as a Publications Assistant.

Throughout their career, Meg has demonstrated a strong focus on customer service, operations management, team leadership, and fraud prevention.

Meg Telson attended Bryn Mawr College from 2002 to 2006 and earned a Bachelor of Arts (BA) degree in English. Additionally, they studied at the University of St Andrews from 2004 to 2005, where they pursued a Joint Study Abroad (JSA) program in English Drama and Mediaeval Literature.