Vincent Houde is the Directeur des opérations at GEXEL Télécom International, where they leverage over 20 years of experience in customer service, particularly within the call center industry. Past roles include serving as a Call Center Manager at Aimia Inc, where they managed large teams and implemented strategies to enhance performance and customer satisfaction. Previously, Vincent held the position of Reservation Agent at Thomas Cook, where they were responsible for various travel reservations and process improvements. They are currently pursuing a certificate in Organizational Communication at HEC Montréal. Vincent is recognized for their creativity, adaptability, and commitment to developing team autonomy and skills.
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