Sophie Hollis

Sophie Hollis is an experienced operations professional with a strong background in customer care and management. Currently serving as Assistant Operations Manager at GFS - Global Freight Solutions Ltd since August 2015, Sophie oversees a customer care team of 35 advisors across multiple UK locations. Prior experience includes roles as Customer Care Manager and team leader at GFS, as well as positions in customer service at Carphone Warehouse and BT. Through these roles, Sophie has demonstrated leadership, effective communication, and a commitment to delivering excellent customer service. Currently pursuing a Bachelor of Science in Psychology at The Open University, Sophie combines academic knowledge with practical expertise in the customer care industry.