Manish Thanki

Manish Thanki is an experienced professional in customer support and operations management, currently a member of Gain Grow Retain since April 2021. Previous roles include APAC Support Manager at Flexera and Klaviyo, where consistent high-performance metrics were achieved, including a 97% customer satisfaction score. As Head of Global Support Operations at Fluent Commerce, Manish optimized support initiatives on a global scale. A long tenure at Manhattan Associates as Senior Manager Support Consulting APAC included leadership in support consulting for software solutions. Manish's early career featured significant contributions at Infor and EXE Technologies, where roles ranged from team leader to systems analyst, emphasizing support operations and team management. Manish Thanki holds a Master's degree in Information Technology from Loughborough University and a Bachelor's degree in Civil Engineering from the University of Hertfordshire.