Natalie Williams

Natalie Williams currently serves as the Head of Customer Success & Experience at SurveyStance since April 2020, focusing on enhancing customer feedback to drive business success. Williams has a diverse background in customer success and operational excellence, holding key positions such as Director and Manager of Customer Success at SmashFly Technologies from February 2015 to May 2020. Prior experience at HireRight, Inc. spans various roles including Project Engineering Manager and Public Records Supervisor, where Williams led significant process improvement initiatives. Williams holds a BSBA in International Business from Suffolk University and an MBA from the University of Phoenix.