Steve Jackson

As general manager of Exchange Services, Jackson is responsible for uniting GHX’s stakeholders to accelerate the industry’s vision for a clinically integrated supply chain that delivers better patient outcomes at lower cost, helps empower healthcare supply chain resiliency, and supports the market shift to cloud-based ERPs. Overseeing sales, products, and operations, Jackson will steward the co-development of GHX’s next generation of clinically integrated solutions, advanced supply chain analytics, and customer experience programs.

Jackson brings more than 20 years of experience to GHX, having previously worked with healthcare providers, suppliers, and payers to make healthcare more accessible, affordable, and personal. He joins GHX from National Research Corporation (NRC), an industry-leading voice of customer (VOC) platform leveraged by more than 75% of the Top 200 US health systems. During his tenure, the company transformed its market position to bring customers real-time insight into patient preferences, attitudes, and healthcare experiences. While at NRC, customer and employee Net Promoter Scores (NPS) more than doubled, and the company’s market capitalization grew from $330M to more than $1.4B.