Luis Ortiz Jr. currently serves as the Head of Customer Experience (NH Sales) at GigaCloud Technology, beginning in November 2023. Prior to this role, Luis was the Head of Customer Experience at Noble House Home Furnishings, LLC from May 2020 to October 2023, where responsibilities included enhancing customer experience through global collaboration with the quality control team, as well as improving operational efficiency and reducing costs through various initiatives. From November 2004 to May 2020, Luis held the position of Vice President of Operations at Applied Perceptions LLC, where leadership resulted in workforce growth from 20 to over 150 employees, the establishment of a second location, and maintaining a low attrition rate while securing $120 million in annual sales.
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