Sean Guzman Murphy

Sean Guzman Murphy has a comprehensive and diverse work experience spanning over two decades. Sean has held various leadership positions in different companies, demonstrating their expertise in customer services, support, operations, and organizational transformation.

Sean's most recent role was as the Vice President of Global Services at Gigamon, where they focused on providing a high-quality experience for customers and partners through effective leadership of Success, Services, and Support. Sean prioritized the satisfaction and well-being of employees, achieving an 85% Services Employee Satisfaction rating and maintaining a low attrition rate. Sean also emphasized delivering a superior customer experience, as evidenced by a Customer Satisfaction rating of 4.

Prior to Gigamon, Sean served as a Global Support & Customer Success Executive Consultant at ScienceLogic, reporting directly to the CEO. In this role, they drove significant improvements in the quality of global support and customer success by implementing organizational transformations, developing personnel, and incorporating industry best practices. Sean also acted as a key point of contact for important accounts, improving their experience with ScienceLogic.

From 2017 to 2018, Sean worked at Palo Alto Networks as the Senior Director of Global Customer Services Operations. Sean was responsible for ensuring the operational effectiveness of the Global Customer Services organization, overseeing various departments, including Business Intelligence, Infrastructure & Systems, Portfolio Management, and more. Sean successfully transformed services to adapt to a SaaS model while maintaining consistent software and hardware delivery.

Prior to that, Sean held multiple roles at Riverbed Technology. Notably, they served as the Chief of Staff for Global Support, where they managed strategic initiatives, drove operational excellence, and facilitated transparent communications. Sean also served as the Vice President for Global Support Strategy & Operations, defining the long-term organizational strategy and ensuring operational effectiveness. In addition, they led the Global Support Infrastructure team as the Sr. Director, managing the systems and technologies used by Riverbed's Global Support.

During their career, Sean also gained experience at Juniper Networks as a Manager of Global Support Infrastructure and as a Senior Business Analyst. At Extreme Networks, they served as a Program Manager, and at Altera, they worked as a Senior Business Systems Analyst. Additionally, Sean held the position of Manager of Knowledge Systems at Agile Software and worked as a Web Technologist at Lucent Technologies.

Prior to their career in the technology industry, Sean served as the Artistic Director for Renegade Theatre Experiment, showcasing their commitment to forward-thinking performance and fostering creative partnerships with artists.

Overall, Sean Guzman Murphy has an extensive background in customer services, support operations, organizational transformation, and leadership. Sean consistently focuses on delivering high-quality experiences for customers and partners, driving improvements, and demonstrating exceptional expertise in their field.

Sean Guzman Murphy holds a BA degree in Theatre Arts from Santa Clara University. The specific start and end years of their education are not provided.