Michael Katten is an experienced professional in technical publications and business operations with a strong background in leading teams and driving innovation. Currently serving as the Technical Publications Lead at GILLIG since April 2024, Michael is focused on enhancing operational efficiency in the creation and delivery of complex vehicle servicing content. Previously, at Genesys from March 2002 to February 2023, Michael held several leadership roles, including Business Operations Lead, where a major achievement was the establishment of an operations office and the hiring of 300 employees within 18 months. As Head of Technical Publications, Michael facilitated a transition from PDF-based content to a SaaS model, overseeing a multi-continental team and coordinating with R&D. Michael's career began as a Senior Technical Writer, contributing significantly to the documentation of the Genesys contact-center suite of products. Michael holds a PhD and a Bachelor of Arts in History from the University of California, Berkeley.
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