Thomas Szalkay Jr

Thomas Szalkay Jr has over 18 years of work experience in the IT industry. Thomas'smost recent role was as a Senior Technical Support Engineer at Gimmal, where they provided support for the company's software offerings in the Information Governance realm. Thomas had job requirements that included Professional Service contracts for custom software support and implementation, as well as technical support for Gimmal products interacting with Microsoft 365's suite of products. Thomas also had secondary duties that involved product improvement, technical documentation creation, and technical procedure training for new employees.

Prior to their role at Gimmal, Thomas worked as a Client Support Analyst & Network Administrator at Sherpa Software, where they facilitated monitoring and technical support for clients specializing in Information Governance. Thomas worked remotely with clients and colleagues to find solutions and build workflows to address compliance concerns.

Before Sherpa Software, Thomas served as a Technical Support Specialist & Network Administrator at Sherpa Software from 2015-2021. In this role, they provided product support services for clients and performed in-house network administration duties. Thomas worked closely with vendors and clients to coordinate server migrations, troubleshoot Exchange Server connectivity, and optimize software installations. Thomas also handled hardware tasks such as server upgrades and domain support for employees.

Thomas had previous experience at BNY Mellon as a Software Systems Specialist and Lotus Security Administrator, where they executed incident and problem management, reviewed change management practices, and participated in project management. At Pomeroy IT Solutions, they worked as a Senior Help Desk Analyst, calibrating software and hardware applications and analyzing security profiles. Prior to that, they worked at Verizon Wireless as a Technical Support Analyst, evaluating network performance and providing troubleshooting for cellular phone software and hardware. At ATM Corporation, their role as an Application Support Analyst involved monitoring server processes, identifying bugs in code, and performing hardware and software troubleshooting.

Thomas Szalkay Jr. attended the International Academy of Design and Technology-Pittsburgh from 2000 to 2002, where they earned an Associate's Degree in Computer Science. Thomas also attended the International Academy of Design & Technology (Pittsburgh) but the years of attendance and degree details are not specified. Thomas'sfield of study throughout their education was Computer Science and Computer Science & Information Systems.