Clare Whitfield

Clare Whitfield is an experienced Programme Manager currently leading the Complaints Reduction initiative at Vodafone, enhancing customer experience through effective programme management and issue escalation. In addition to this role, Clare serves as a volunteer Brownie Leader with Girlguiding, focusing on empowering young girls to develop essential life skills. Clare's previous positions include Head of Surveying and Operations at RVA Surveyors Limited, where responsibilities encompassed client growth and team management, and Head of Customer Contact at Radius Payment Solutions Limited, overseeing a contact centre’s operations. Clare has held multiple managerial roles across various organizations, specializing in service delivery, operations, and customer support, demonstrating a consistent track record of improving efficiency and customer satisfaction. Academic qualifications include an MBA from The Open University Business School and a Bachelor's degree in Psychology and Social Science from the University of Chester.