Eric Hecht is an experienced program manager and IT service delivery expert, currently serving as a Sr. Program Manager (Incident Coordinator) at GitHub since July 2021. Prior to this role, Eric worked at Cisco as an IT Service Manager and at Apptio as an Information Technology Service Delivery Manager, where responsibilities included managing a global NOC/Service Desk team. Eric also held various managerial positions at McGraw-Hill and Microsoft, focusing on service delivery, incident management, and improving customer experience through strategic oversight and process enhancement. Career beginnings included data technology work at the Seattle Police Department and vessel traffic control in the U.S. Coast Guard. Eric holds education from Paradise Valley Community College.
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