Jenny Ngo

Jenny Ngo is a seasoned professional with extensive experience in customer success and technical support roles across prominent organizations. As a Customer Success Manager at GitHub since October 2021, Jenny engages with 18 Enterprise accounts, focusing on driving adoption of solutions while maintaining 0 account attrition. Previously, at Nutanix, Jenny progressed from Customer Success Representative to Customer Success Engineer, achieving significant success in renewals and participating in the foundational development of the customer success team. Prior experience at Cisco featured roles spanning Customer Support Engineer, where mentoring and training were key responsibilities. Additional roles at TEKsystems and Bay Area News Group highlight Jenny's skills in project coordination, administrative support, and training initiatives. Jenny holds a Bachelor of Science in Advertising from San José State University, an Associate of Science in Computer Network Technology from Mission College, and a Project Management certificate from West Valley College.