Michael Bruce possesses extensive experience in technical support and customer service leadership, currently serving as the Director of Premium Plus Support at GitHub since April 2020. In this role, Michael leads a team of over 50 individuals, focusing on enhancing the Premium Plus Support Program and customer satisfaction. Previous positions at GitHub include Senior Manager and Manager of Premium Support, where responsibilities included overseeing a distributed team and managing escalations. Prior to GitHub, Michael worked at Flexera for nearly 16 years, holding various positions from Technical Support Manager to Staff Technical Support Engineer, effectively managing customer relationships and team performance for a large B2B client base. Michael's career began at notable companies like Atari and Sony, and Michael holds a Bachelor's degree in Mathematics and Computer Science from California State University, Chico.
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