Dylan Tragjasi is a seasoned professional in support operations, currently serving as a Senior Support Operations Specialist at GitLab since August 2022. Prior to this role, Dylan held various positions at Zendesk from August 2018 to August 2022, including Technical Support Engineer, Senior Customer Advocacy Specialist, and Professional Services Consultant, where responsibilities included configuring Zendesk products and conducting client workshops. Previous experience includes working as a Technical Support Specialist at MessageMedia, a Dockhand at Toll Priority, and an internship as a Technical Specialist Trainee at Telstra, along with early work as a Crew Trainer at McDonald's. Dylan holds a Bachelor's degree in Information Technology from Deakin University, completed in 2015.
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