Eric Franklin currently serves as a Senior Customer Success Manager at GitLab, having joined in April 2024. Previously, Eric held multiple roles at Atlassian, including Senior Strategic Engagement Manager and Senior Technical Account Manager, from May 2019 to April 2024. Prior to that, Eric worked as an Escalation Engineer III at Criteo, addressing high-priority production issues, and as an Infrastructure Engineer at TD Ameritrade, focusing on maintenance and improvement of Atlassian applications. Eric's early career includes roles at SailPoint Technologies, Apple, Texas State University, and various service positions, culminating in a BBA in Finance from Texas State University.
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