Erika Miklos is a seasoned professional with extensive experience in support engineering and customer success management. Currently serving as the Support Engineering Manager at GitLab since October 2022, Erika previously held various managerial and technical roles at SAP from December 2016 to October 2022, including BW4HANA Support Team Manager and Escalation Manager for critical incident management. With a strong background in training, development, and customer interaction, Erika excelled as a Soft Skill Trainer and Head of Customer Success & Support at Ex Ordo, where the focus was on customer satisfaction and process improvement. Erika holds a Master’s Degree in Physics from the University of Galway and a Master of Science in Meteorology, alongside a Bachelor of Science in Earth Sciences from Eötvös Loránd University.
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