Joanna Shih, CSM, is a seasoned Quality Engineering Manager currently at GitLab Inc. since January 2020, specializing in Ops & Analytics. Previous roles include Technical Manager at COFENSE, Senior QA Engineer at LivingSocial, and Senior QA Analyst at Optimal Blue, where responsibilities encompassed managing distributed teams and contributing to product development across various platforms. Additionally, Joanna served as a Consultant - QA Lead at Thoughtworks, focusing on mobile web applications and automated testing, and worked as a Software QA Engineer at Cisco Systems utilizing Agile methodologies. Joanna began the career as a Peer-led Team Learning Leader at Duke University, where a degree in Computer Science was earned.
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