Niyati Shah

Niyati Shah is a seasoned professional in customer education and success, currently serving as Senior Director of Digital Success at GitLab since August 2022. Niyati also holds the position of Senior Director of Education Services at GitLab. Between 2021 and 2024, Niyati contributed as a Board Member focused on Programs and Membership for the Customer Education Management Association, an organization dedicated to advancing training in the technology sector. Prior experience includes Head of Customer Education at Lacework, where Niyati was pivotal in developing customer education initiatives. As Director of Worldwide Customer Education at MongoDB from 2012 to 2021, Niyati co-founded MongoDB University, an online platform that has educated over 1.5 million developers globally. Niyati's career also includes roles at CTPartners and Phanfare, demonstrating a robust background in human resources and program management. Niyati graduated from Rutgers University.