Carter Grimes

Carter Grimes is an experienced Senior Customer Success Manager, currently serving at Givebacks and MemberHub since January 2020, where responsibilities include customer onboarding, engagement, and strategy development to enhance customer satisfaction and retention. Prior experience includes roles in customer service, real estate sales, and legal support, with a notable position as a Special Assistant for Governmental and Constituent Affairs at the North Carolina Department of Labor. Carter’s background also includes a decade in various roles at IBM, focusing on supply and demand planning and marketing support. Education credentials comprise a Bachelor of Arts in Political Science from the University of North Carolina at Chapel Hill and a Post Baccalaureate in Paralegal Studies from Meredith College.