Gunnhild Steen-Hansen

Gunnhild Steen-Hansen is a seasoned professional with extensive experience in customer experience management, marketing, and analytics. Currently serving as Senior CX Manager at Gjensidige since June 2021, Gunnhild has previously held key roles such as Consultant CX and analyses at Lederne and Head of private market Individual giving at SOS-barnebyer Norge, where responsibilities included insights, retention strategies, and donor experience management. Gunnhild also has a strong background in CRM and marketing, having worked as CRM Manager at Falck Redning AS and Marketing Manager at Samlerhuset, where notable achievements included significant customer subscription growth. Gunnhild began professional training at BI Norwegian Business School, earning a degree as a Sivilmarkedsfører focused on Dialogmarkedsføring.