Gladly
Alex Stepanov is a highly skilled software engineer with extensive experience in full stack development across various industries. Currently serving as a Staff Software Engineer at Gladly since January 2021, Alex previously held positions including Sr. Full Stack Software Engineer at ICM, where a cross-platform utility for managing 3D scene assets was developed. Roles also include impactful contributions at Blend, Conviva, and Inkling, focusing on microservices, video delivery measurement, and knowledge distribution applications. With a strong foundation in software engineering, Alex holds a Master's degree in Applied Mathematics from Сибирский федеральный университет.
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Gladly
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Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging.