Founded in 2014 by a team of repeat entrepreneurs with multiple successful exits, Gladly is reinventing customer service. By managing customers instead of tickets, we are disrupting a $70B market and are proud to count JetBlue, Warby Parker, Crate &Barrel and many other innovative brands as customers. Gladly has raised over $110M from Greylock Partners, NEA, GGV Capital, Glynn Capital and JetBlue Tech Ventures.

Dirk Kessler
Principal Engineer and Co-Founder
Michael Wolfe
VP of Product & Engineering & Co-Founder
Mike McCarron
VP, Sales
Todd Rakow
VP, Finance & Operations
Kim Desmond
VP Customer Success
Homaira Wright
Executive Assistant to CEO
Victoria Tse
Head of Events
Tu-Anh Ha
Head of Marketing Operations
Caitlin Caswell
Senior Marketing Programs Manager
Daniel Rood
Head of Product Marketing
Teresa Cullen
Sr. Brand Designer
Web Developer
Rob DiNuzzo
Head of Growth Marketing
Chris Middlemass
Director of Talent
Jennifer McAlister
HR Operations Manager

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