Daniel Angulo is an IT Manager with over 20 years of experience in help desk and level 1, 2, and 3 support. Currently, they lead IT strategy and operations at Gladly, focusing on enhancing cybersecurity and employee experiences. Previous roles include Information Technology Support Team Lead at Truelogic Software, Senior Customer Support Specialist at HubSpot, and IT Manager at ACI Worldwide. Daniel has a Bachelor's degree in Computer Engineering from Universidad Rafael Belloso Chacín, obtained in 2013.
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