John McCahan

John McCahan is an experienced customer service and sales leader currently serving as a CX Board Member for FullCircle and a member of the Board of Advisors for Execs In The Know and Gladly. McCahan previously held the position of Vice President of Customer & Member Care at FTD, where responsibilities included transforming customer service operations post-bankruptcy and enhancing customer satisfaction. With a strong background in leading customer service initiatives, McCahan has also served as Executive Director at Milacron, overseeing the development of customer service and sales teams, and at The Avon Company, where transformation strategies were implemented for the Avon Care Center. Prior roles include Director of Customer Service at SGS, managing a large contact center, and Vice President of Retail Direct Sales at Fifth Third Bank, where significant sales metrics and awards were achieved. McCahan holds a B.A. in History from Penn State University.