Reshma Bynum is a seasoned customer success professional with extensive experience in managing enterprise client relationships across various industries. Currently serving as a Senior Enterprise Success Manager at Gladly since April 2025, Bynum previously held the position of Large Enterprise Success Manager at Sprinklr, where the focus was on driving client adoption and long-term success. Bynum's prior roles include Customer Success Manager at Alteryx, Corporate Account Executive at Adobe Workfront, and multiple positions at CA Technologies, including Senior Customer Success Manager for CA Agile Central. With a strong background in strategic advising, client retention strategies, and project management optimization, Bynum is adept at aligning success strategies with business goals to enhance customer satisfaction. Bynum holds a degree from The University of Texas at Dallas.
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