Steve McKinney

Steve McKinney is an AI Solutions Consultant currently at Gladly, where they leverage their extensive experience to empower organizations in building meaningful relationships with customers. They have held various senior roles in solution consulting, including positions at Meta, Kustomer, and RightNow Technologies, where they successfully managed significant projects generating millions in revenue. In addition, Steve has a rich background in customer experience management, having served as a Director of Contact Center Operations at AmeriVision Communications. Steve earned a Bachelor of Business Administration from California State University, Fresno.