Ellen Laux

Ellen Laux is a Senior Product Designer at Gladly. Ellen has over ten years of experience in design, web development, and digital marketing. Prior to joining Gladly, Ellen was the Lead Product Designer at Nextiva, the 6th largest VoIP company in the United States. There they oversaw the design of voice, SMS, email, and chat communication channels, a sales and service CRM, and embedded surveys and analytics tools.

Before their time at Nextiva, Ellen served as the Director of Brand Marketing and Design at CODE Technology, a digital health SaaS company specializing in collecting, scoring, and reporting patient-reported outcome data. In this role, they oversaw all facets of design (product design, web design, marketing, and social media) and marketing strategy.

Ellen has also worked as an Art Director at Highway Twenty and as a Founder at Le Registrie. Ellen has been a Consultant for Design, Web Development, and Digital Marketing at Laux Studio since 2009.

Ellen Laux has a Bachelor of Science in Business and Marketing from the W. P. Carey School of Business at Arizona State University, as well as a degree in Design Management from Parsons School of Design at The New School.

They are on a team with Shelby Corbella - Product Designer, Susan Park - Sr. Product Designer. Ellen Laux reports to Darrell Chan, Product Design Lead.