Ted Stetzel is a Manager of Professional Services Engineering at Gladly, where they focus on delivering AI solutions and enhancing customer onboarding experiences. Previously, Stetzel held key roles at several companies, including Solutions Architect at Helpshift and Technical Operations Director at TMP Worldwide, where they managed significant projects to improve operational efficiency and revenue. Stetzel began their career as a Field Engineer at DPCI, designing technical training programs for Fortune 500 clients. They also served as a Senior Project Manager/Scrum Master at International Masters Publishers, leading agile development teams in launching innovative e-commerce solutions. Stetzel completed an MBA at Baruch College, where they were awarded a graduate assistantship and contributed to marketing research initiatives.