Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. 

Marketing

Software

Gladly

Gladly's headquarters in San Francisco, CA, United States

This department focuses on designing, building, and maintaining software applications and systems.

Software Development

The Engineering team at Gladly is responsible for designing and developing the innovative software that powers its Radically Personal Customer Service Platform. This diverse group of engineers collaborates to create seamless customer interactions across various communication channels, ensuring that conversations are unified and maintain a human touch. They focus on enhancing platform performance, integrating advanced technologies, and implementing robust security measures, all while maintaining a strong commitment to customer-centric solutions.

Engineering

The Sales and Business Development team at Gladly is focused on driving growth by building relationships with potential clients and expanding the company’s market presence. This diverse group of sales representatives, account executives, and business development professionals works collaboratively to identify and engage with both small and medium-sized businesses and enterprise-level organizations, showcasing Gladly's unique customer service platform and its benefits for enhancing customer engagement. Their efforts are aimed at converting leads into long-term partnerships that prioritize personal and meaningful customer interactions.

Sales and Business Development

This department focuses on creating and executing marketing strategies and initiatives to promote and position products effectively in the market.

Product Marketing

This department specializes in providing expert guidance and tailored solutions to meet client needs.

Solutions Consulting

This department is responsible for managing and developing relationships with large-scale enterprise clients to drive sales and revenue growth.

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Other teams

Engineering

Sales and Business Development

Product Marketing

Solutions Consulting

Enterprise Sales