Glance
Ed Hardebeck is an accomplished technology leader with extensive experience in software engineering and product development. Currently serving as VP Engineering, CTO, and Engineering Fellow at Glance Networks since 2001, Ed played a pivotal role in building the engineering team and developing a successful instant screen-sharing product. Previous roles include consulting at Hardebeck Associates, VP Engineering and Chief Architect at Beansprout Networks, and VP Engineering at Biztravel.com, where Ed managed development and operations. Early career positions included Principal Software Engineer at ON Technology and Senior Software Engineer at Lisp Machine Inc. Ed's foundational academic achievement was obtained at the Massachusetts Institute of Technology.
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Glance
Glance makes it easy to provide personal, human-to-human customer experience in digital environments. Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue. The world’s largest enterprises trust Glance to empower their customer-facing teams and deliver frictionless, at-the-exact-right-moment customer consultation. With integrations with Salesforce, Twilio, Genesys, ServiceNow, and more, Glance fits seamlessly into even the most sophisticated CRM-CX tech stack. Discover the power of Glance guided CX at https://www.glance.cx.