Glance
Keith Basara is an experienced product manager currently at Glance Networks, focusing on video chat, admin portal, and customer analytics while leveraging customer data to inform decisions. Prior roles include Associate Product Manager at Dispatch, where responsibilities included creating Python scripts for client integration, leading quality assurance processes, and managing user acceptance testing, as well as consulting intern at everis, where tasks involved database management and presentation development. Earlier experience includes facility aid at Villanova University, audio engineering internship at US HealthConnect, and IT/web design consulting for the Institute of Addiction Medicine. Keith Basara holds a Bachelor of Science in Computer Engineering from Villanova University.
Glance
Glance makes it easy to provide personal, human-to-human customer experience in digital environments. Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue. The world’s largest enterprises trust Glance to empower their customer-facing teams and deliver frictionless, at-the-exact-right-moment customer consultation. With integrations with Salesforce, Twilio, Genesys, ServiceNow, and more, Glance fits seamlessly into even the most sophisticated CRM-CX tech stack. Discover the power of Glance guided CX at https://www.glance.cx.