Glance
Randall Perkins is a skilled DevOps Engineer currently working at Glance Networks since November 2021, with expertise in AWS, Windows Servers, and Ubuntu EC2 instances. Prior to this role, Randall served as Team Lead for Reliability Engineering at Episerver (now Optimizely) from March 2015 to November 2021, where responsibilities included managing the US Nashua Cloud Operations team and leveraging Azure for customer site maintenance. Previous experience includes positions as a Senior Site Reliability Engineer and Managed Services Engineer, with extensive knowledge in Amazon Web Services and Microsoft Azure. Randall's technical background began in 2000 with Compaq Computer Corporation and has included various roles in technical support and customer service across multiple organizations, complemented by an Associate’s Degree in Information Systems from Daniel Webster College.
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Glance
Glance makes it easy to provide personal, human-to-human customer experience in digital environments. Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue. The world’s largest enterprises trust Glance to empower their customer-facing teams and deliver frictionless, at-the-exact-right-moment customer consultation. With integrations with Salesforce, Twilio, Genesys, ServiceNow, and more, Glance fits seamlessly into even the most sophisticated CRM-CX tech stack. Discover the power of Glance guided CX at https://www.glance.cx.