Glance
Shan Sikdar is a Senior Software Engineer II at Glance, with prior experience as a Senior Software Engineer in AI/ML focused on Siri Understanding at Apple. Shan has held roles including Senior Engineer I at EverQuote and Software Engineer at Rapid7, where involvement included work in R7 Labs and data analytics. Additionally, expertise was developed at Akamai Technologies as a Software Engineer in the Emerging Mobile Products Unit, focusing on REST APIs for mobile video traffic management. Other notable contributions include an EEDP Summer Internship at GE Intelligent Platforms, freelance web development for Genealogical Search, and various internships in technology and research roles. Shan holds a Master's degree in Computer Science from Boston University and a Bachelor of Arts in Mathematics from Binghamton University.
Glance
Glance makes it easy to provide personal, human-to-human customer experience in digital environments. Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue. The world’s largest enterprises trust Glance to empower their customer-facing teams and deliver frictionless, at-the-exact-right-moment customer consultation. With integrations with Salesforce, Twilio, Genesys, ServiceNow, and more, Glance fits seamlessly into even the most sophisticated CRM-CX tech stack. Discover the power of Glance guided CX at https://www.glance.cx.