Stephanie N.

Stephanie N. is an accomplished Customer Success Manager with a strong background in driving customer engagement, retention, and strategic initiatives across multiple industries. Currently serving as the Customer Success Manager for Majors at Glean, Stephanie oversees 14 customers generating over $10 million in annual recurring revenue, while also designing training programs to enhance product usage. Prior roles include positions at Sendbird, Kespry, Atollogy, and RetailNext, where Stephanie developed onboarding strategies, implemented knowledge base improvements, and collaborated with cross-functional teams to resolve client issues effectively. With extensive experience leading customer success projects and operations, alongside prior management experience at Petco, Stephanie holds a Bachelor of Arts degree in Political Science and Art History from the University of California, Berkeley.