Michal Halasa

Michal Halasa has a varied work experience spanning multiple roles and industries. Michal currently works at Gleanin as a Technical Writer & Support, where they are responsible for creating and maintaining product support documentation as well as providing first-line support to customers. Prior to this, they worked at Grabyo as a User Enablement Manager, delivering personalized training sessions and creating educational content.

Before their role at Grabyo, Michal was a Support Manager at VideoAsk, where they managed a team and contributed to quality improvement initiatives. Michal also held the position of Head of Client Success Operations at Mention Me, where they managed a team and ensured the achievement of service level agreements. Additionally, they worked as a Customer Support Specialist and Customer Service & Admin Support at Mention Me and WeFlex respectively.

Earlier in their career, Michal worked as a Customer Support Manager at Smarta, where they managed a support team and maintained the internal knowledge base. Michal also has experience in customer service and sales support roles at Trophystore.co.uk, BELFOR Property Restoration, HomeServe, and Bershka.

Overall, Michal has a strong background in customer support, team management, and creating training and support materials.

Michal Halasa attended Akademia Świętokrzyska im. Jana Kochanowskiego w Kielcach from 2011 to 2012, where they studied Geography. Prior to that, they pursued Philosophy and Religious Studies at Katolicki Uniwersytet Lubelski Jana Pawła II from 2008 to 2011. Additionally, Michal holds certifications from Knack.it for "Check out my Knacks!" and from EF Education First for EFSET EXPRESS High Proficiency (CEFR C1/C2), although the months and years of obtaining these certifications are not specified.