Marcel Dubois

Marcel Dubois has a diverse and extensive work experience in customer support and technology roles. Marcel is currently working as a Customer Support Manager at Glide since 2023. Additionally, Marcel is a Consultant at ASSERT Drone Animal Rescue, where they are responsible for implementing Salesforce to improve operational efficiency and outreach capabilities. Marcel has been with Support Driven since 2022 as a member of the online community focused on customer support. Marcel's previous experience includes working as the Director of Customer Support at Unit21, where they improved resolution times and led the implementation of Zendesk. Before that, they served as the Director of Customer Support at Bluescape, where they established and led the growth of customer support teams and collaborated on strategy and policies. Marcel also worked as the Head Of Support Services at Bluescape, focusing on technical support and troubleshooting. Furthermore, they had managerial roles at TiVo, including Manager of Service Engineering and Senior Software Engineer, where they led teams and managed projects for the company's growth and success.

Marcel Dubois holds a Bachelor of Science (B.S.) degree in Computer Science from California Polytechnic State University-San Luis Obispo. In May 2023, they obtained certifications as a Digital Trust & Safety Leader from LinkedIn and as a Problem Solver, Chameleon, Philomath, Coach, and Empathizer from HIGH5TEST.