Graham Raymond

Graham Raymond is a seasoned professional with extensive experience in customer support and operations across various industries, including logistics, ed-tech, and wellbeing. Currently serving as the Senior Customer Support Manager at HIVED since May 2025, Graham leads a team of 8 Associates while ensuring over 95% SLA adherence for a high volume of daily deliveries. Previously, as Product Support Manager at Bedrock Learning, Graham managed a team of 4 and consistently achieved a CSAT score above 95%. With a strong foundation built as Customer Operations Manager at Walking on Earth, Graham has developed customer support functions and mentored teams to exceed OKRs. Additional experience includes roles in property management, travel services, and teaching, complemented by a degree in Business Management from the University of Brighton.