Ben Phillips is a ServiceNow Architect at GlideFast Consulting since March 2021, bringing extensive experience in AI and customer service solutions. Previously, Ben served as a Senior Machine Learning Engineer at Avaamo, where responsibilities included leading sales efforts, developing AI-powered virtual agent environments, and delivering Proof of Concepts. Ben also held a Senior Solutions Consultant position at Astound, where achievements included launching innovative ServiceNow applications, significantly improving customer metrics, and teaching certification courses. Earlier roles featured consulting for Global 2000 clients at ServiceNow and web development at Florida Virtual School and other companies. Ben Phillips holds a BA in Digital Media from the University of Central Florida.
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