Dulce Fanny Castañeda

Dulce Fanny Castañeda has a diverse work experience spanning several years. Dulce Fanny began their career at Pemex as an Atención a Proveedores y Contratistas, where they focused on registering and evaluating suppliers and contractors to ensure reliability and efficiency in the supply chain. Dulce Fanny implemented a methodology to collect and assess information and documentation, mitigating potential risks.

After Pemex, Dulce moved on to work at GIT Exports as an International Trade Consultant. Here, they managed foreign trade processes in various sectors and worked closely with government agencies to meet client needs. Dulce Fanny achieved certifications to exempt the payment of taxes, reduced supply chain time and cost, and received recognition as one of the top consulting firms in national foreign trade.

Next, Dulce joined Trendier as a Senior Customer Service representative, where they revamped customer support through digital channels. Dulce Fanny significantly improved response times and increased customer satisfaction by analyzing data and implementing process improvements. Dulce Fanny also implemented post-sale follow-up, reducing product returns and enhancing the user experience.

Most recently, Dulce worked at Glitzi as a Quality Control Manager and later as an Operations Analyst. In the Quality Control Manager position, they implemented strategies to maintain and improve service quality. Dulce Fanny assisted in resolving quality-related issues and monitored client and coach satisfaction scores. As an Operations Analyst, they managed logistics, controlled quality, and gathered customer feedback for decision-making.

With a solid background in customer service, international trade, operations, and quality control, Dulce Fanny Castañeda brings a wide range of skills and experiences to their work.

Dulce Fanny Castañeda studied at Instituto Politécnico Nacional from 2005 to 2009, where they obtained a Lic. Relaciones Comerciales degree in Administration and General Business Management. In terms of additional certifications, they completed various courses and seminars in areas such as international trade, customs regulations, brand personalization, marketing, and Excel. Dulce Fanny obtained certifications such as DFEA 2018, Master Class: Reglas de Origen y Salto Arancelario, Medios de Defensa de Comercio Exterior, Reformas a la Ley Aduanera, Aprendiendo a Importar, Crea tu marca personal de éxito, Linkedin 2019, Incoterms 2020, RGCE 2019, Auditorias de Comercio Exterior, Excel completo, Instagram Marketing 2019, Seminario "La globalización de los mercados y el Comercio Internacional," and Curso "Oratoria y programación neurolingüística."