Jerry Schaffer

Jerry Schaffer has extensive work experience in customer service and operations management. Jerry is currently the Executive Director of Customer Service & International Distribution at Glo Skin Beauty, where they have been working since 2014. Prior to this role, they served as the Director of Customer Service at the same company.

Before joining Glo Skin Beauty, Jerry worked at MAXIMUS as a Manager - Call Center from 2011 to 2014, where they successfully managed the customer service center for Family Medicaid and CHP+. Jerry achieved high customer satisfaction scores from clients.

From 2005 to 2010, Jerry worked at The Warranty Group as an Operations Manager, overseeing the daily operations of a travel insurance sales, service, and claims contact center. Jerry had responsibilities such as hiring, training, budgeting, and licensing, and provided regular performance and quality reports.

Prior to that, Jerry worked at Protocol as a Senior Team Lead from 2001 to 2004, where they were responsible for agent quality and production and handled employee disciplinary actions.

Jerry's career started at TNS in 1991, where they worked as a Sr. International Project Director. In this role, they managed market research projects for worldwide clients, including fortune 500 companies. Jerry'sresponsibilities included pricing, vendor selection, questionnaire design, and reporting.

Overall, Jerry Schaffer has a proven track record of successfully managing customer service teams, improving customer satisfaction, and overseeing daily operations in various industries.

Jerry Schaffer attended Ottawa University from 1987 to 1991, where they obtained a Bachelor of Arts (B.A.) degree in Psychology. There is no information available about any further education or degrees obtained by Jerry Schaffer.